Step 3: Download and log into the app 1. 3h21. I have contacted support who are aware of this issue - how long they have been aware I don't know. More options. The app seemd to install OK but when run simply opens yahoo e-mail app only - the bt cloud app is simply not there. Scroll down to the BT Cloud panel and Activate; 2. Re: BT Cloud new client version 20.6.1.0 failed. 16h53. Today 1.12.20. How do I transfer a call? You do not know if it has finished downloading, set up  or anything. Keep using your business number with Cloud Voice Express. ‎01-12-2019 The app has been uninstalled and re-installed 3 times now with exactly same the same result using the above instructions. 20h50. BT Cloud Update. Black cloud icon only has two options, Open BT Cloud sync and Launch Cloud. Go to www.bt.com/cloud/download on your PC or Mac to download BT Cloud, then install it on your computer; Open the BT Cloud app, and log in using your BT ID; You can choose folders on your computer to automatically back up to BT Cloud on the Backup tab. No messages at all. Step 2: Go to Tools > Cloud Phone apps > Desktop apps. Let the Games Begin! You have been temporarily locked out. On the updated version : 1) My backup directories were no longer listed, so had to select them all over again. You have had too many unsuccessful attempts to login. Log in to your BT Cloud Phone Portal. To check how much free storage space you have click on the "Cloud" icon at the bottom of your screen. Follow the relevant links to download the app and install. 6h20. How do I set up BT Cloud Voice so I can work remotely? ‎02-12-2020 This update was never properly tested. ‎01-12-2020 I have recently installed the bt cloud app onto a new windows 10 pc using the link on the BT website. I depend on this for file sharing between my devices of which I have a fair few. After a clean reinstall the tray icon still showed an error so I decided on a Window restart and finally all appeared OK. Of course I had to repeat this whole process on my laptop after fixing my desktop. 21h41. Eventually after checking the desktop properties and also task manager, I realised something in the app was sort of working. BT cloud … Situation since is that again the BT cloud desktop app (windows 10) is again asking for bt login and reverting straight to Yahoo mail page. It was working fine until this update, on Make a complaint. on 6h36. Or visit our BT Cloud pageto find out more. 16h59. Today 1.12.20. Shortcut not opening app and no automatic download on startup. You can also add content from your computer to BT Cloud by dragging it into the BT Cloud … Mobile app. BT Broadband help; BT Cloud; Back. When you receive an Incoming call on your BT Cloud Phone Desktop App, the default behavior is to Display the incoming call in the standalone window.If this option is Enabled on your BT Cloud Phone Desktop App, all incoming calls will be displayed on a separate window from your BT Cloud Phone Desktop App. I have exactly the same issue and my disc is 100% utilised and I suspect that whatever the update has done the BT Cloud is having to sync all the files on my computer. Step 5: ‎01-12-2020 If you are not automatically redirected, please select the link for your device below to go to the app store: Android devices. This will open up a box which will show how much space you have left. With the Cloud Voice Express app, you can cleverly manage calls wherever work takes you. on Similar problem here re Desktop client, just doesn't run although task manager shows it as BTCloud. containing BT Cloud - 20.6.1full.nupky 77,551Kb, and REALASES 1Kb. What can we help with? There was no new dashboard nor any indication what if anything had replaced it. The app can be downloaded on multiple computers for free. ‎01-12-2020 NOTE: If you are logged in as an Administrator, you would need to click on My extension before clicking on Tools > Desktop apps. Manage your phone system directly from your smartphone and handle your business calls, voicemails and faxes, messages, video meetings, anywhere. BT Cloud Upadte - Come On BT Tell US What You Are Doing - Shambles, Announcements, Guides & Community Updates. Re: BT Cloud update not working. What is more likely, is that when you launch the app, its asking you to sign in to MyBT and enter your login details. Take BT Cloud Phone on the road. on 21h29 on You can make and take calls using your BT Cloud Phone number on your iPhone, iPad or Android device, anytime, anywhere. Fix a problem; Getting set up; Manage service Go back to: Broadband help. http://bt.custhelp.com/app/answers/detail/a_id/43070/related/1, on Step 3: Click Download for Mac. ‎02-12-2020 Also, what ever has happened has also slowed down my lap top. Re: BT Cloud Update. I too spoke to the help desk, not very helpful, they were aware of problems and were looking into it. ‎01-12-2020 ‎01-12-2020 The Yahoo email app no longer works for BT email addresses, so what I suggest you do, is to uninstall the Yahoo email app, and then hopefully the cloud app will direct you to MyBT. I know my files are still backed up from the indicator arrow on shortcuts. • Option to Enable or Disable Spell Check in BT Cloud Work Phone Desktop App • Keep the BT Cloud Work Phone for Desktop window on top of other windows when you turn on Keep app in foreground . And get voicemail messages converted to text. So at present it would appear that BT are adverising a product that they clearly understand and know does not work - I look forward to hearing from BT on an update as to when we … After much frustration, I decided to do a complete  reinstall, but the BT cloud uninstall leaves a few dozen traces behind so a simple uninstall/ reinstall did not solve the issue and I had to go back to square one and use my uninstaller app to clear the decks. Not finding anything on the desktop with a cloud icon that did nothing (why have a desktop icon that does nothing). - edited Go to Sound > Headsets, and then click the Headset support toggle switch to enable it ‎01-12-2020 In order for the BT Cloud Phone Desktop App to work properly, your computer has to meet at least the Minimum Requirements. on Need more help? ‎02-12-2020 Once you authorise the access to your Google calendar, Outlook, or iCal from your BT Cloud Phone apps, the events will be displayed in your Join now list. Well after approximately 6 hours or so work, I finally have it up and it appears to be working properly now. on Log in with your application username and Hopefully it will be fixed asap so I won't waste any more time on it this evening. BT Cloud App 20.6.1 and a packages folder Squirrel Temp. I have the same problem the tray icon gives We’re initialising metadata, which may take a while. Download the BT Cloud Work app — the essential application for your BT Cloud Work service. 4. Thanks, the app takes me to the standard log in page (such as you get on the bt site) - this then goes straight to yahoo mail. Had a few short lived folders after update which emptied after 5 mins. I have no idea how long this is going to go on. The above worked briefly. The most common reasons for backup failures are a lack of network connection or not enough free storage space. Log into the BT Cloud Voice business portal. Installing BT cloud not working - e-mail only, Re: Installing BT cloud not working - e-mail only, Announcements, Guides & Community Updates. 4. IMPORTANT: The scanner needs to be properly installed, powered-on, and connected to your computer in order for the BT Cloud Phone Desktop App to detect and recognise it. 6h18 Eventually after checking the desktop properties and also task manager, I realised something in the app was sort of working. The issue is when the headset randomly mutes during calls and the headset keeps muting itself randomly while you are on a call. To access the device, go to settings, click on general, and find the Bluetooth option. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With BT Cloud Work you can future-proof your communications while maintaining tech stack freedom and optimising total cost of ownership on your traditional phone systems. 3. NOTE: If you are logged in as an Administrator, you would need to click on My extension before clicking on Tools > Desktop apps. Say goodbye to nuisance calls. In order to use a headset with the BT Cloud Phone desktop app, you need to first enable the Headset support feature in the app settings 1. I used system restore to return to previous version of BT Cloud (v 17-3-0-46). ‎01-12-2019 17h08. What do I do next . Getting content between your devices has never been easier. Perhaps another forum member who does use BT Cloud, can answer? Click on the Applications tab. Not sure, perhaps the email is not associated with your BT ID? As well they tend to test their software in house where there are many features that can make their software appear to work OK. I use the BT Cloud for work and all of my files are kept there so this is a nightmare for me,  come on BT please tell us what you are doing about it, this update clearly was not thought through and the consequences I am sure are having a great deal of impact, please stop burying your heads in the sand!!! • Quickly access your BT Cloud Work Phone Portal by clicking the quick links for Portal. Please try after 15 minutes. Is there a problem with the download. It seems like many others the BT upgrade for the cloud was a disaster, rather than upgrading it from my PC it removed it from my PC. on Keep the same number for life. So hard luck basically. 10h24. This article contains information on how to troubleshoot sound or audio issues when using the BT Cloud Work Desktop App for Windows. ... To organise your photos, start by clicking on the ones you’d like to work with. Unable to access account via Desktop shortcut. Step 2: Go to Tools > Cloud Phone apps > Desktop apps. No matter where you move, you won’t lose the number – or your business identity. They need to test out of house. The auto upgrade was a disaster apparently doing an install but without any indication that it had done so. on Please wait… we are redirecting you to your app store to download the BT Cloud app. Step 3: Click Download for PC. on Unfortunately BT will not learn from this as they are so internally focused. When clicked I got an error message that cloud sync could not … Whenever I log only the bt site this also goes straight to yahoo mail even if I haven't selected that option. ‎01-12-2019 Minimum System Requirements. Tap or click on the buttons to automatically connect you to that specific online meeting or conference call. 0h36. Had Cloud update today but no Access. It’ll only do this once. You can listen to your songs from wherever you have an internet connection, without taking up storage space on your smartphone or tablet. Select the content types that you want to backup. 22h26. If you need any support please contact our service desk on … Just tried adding file to one of my BT Cloud folders on my PC and it got uploaded. How can I install the bt cloud app when this the provided file is simply not working? Step 4: Save the installer file to your computer. Not finding anything on the desktop with a cloud icon that did nothing (why have a desktop icon that does nothing). BT cloud Web app is working OK - giving up on the desktop app as it is useless. Contact us. How do I reset a BT Cloud Voice Portal password? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On your mobile devices, backup should continue whenever the app is open and there is an internet connection. ‎01-12-2020 Ask the BT Community. Login using your BT ID (the email address and password you use to access My BT and your other BT products and services). - edited 14h35. Checked files and notice short cut updated 1.12.20 and Cloud Programme is installed (75Mbs.) I got the error message "Could not log in. What is SIP ALG and how can I stop it causing problems on BT Cloud Voice? Thank you. This works ok - BUT - as soon as BT cloud starts it wants to update, if you try and defer the update it says you must update and closes the program. 3) It's no longer a simple matter of right-clicking on a directory to add it to the backup list. With an Apple Bluetooth, the device automatically partners up with the phone in the dual dock. Unable to access account via Desktop shortcut. 14h14. So looks like the functionality is there but the problem is with the app interface. How do I set up a new user? 21h37. When I finally got to speak to someone they told =me that a lot of people had the same issue. Log in to BT Cloud Phone desktop app 2. Log in to your BT Cloud Phone Portal. BT Cloud Work is a cloud-optimised, mobile-first cloud communications platform for voice, video meetings, messaging, fax, presence and team collaboration. Printable View « Go BackGo Back If you change your BT ID or change device ownership, you may need to delete/uninstall and reinstall the app/program to create a new association. Log in with the account that you have previously used" When you download BT Cloud to a computer, smartphone or tablet, that device is associated to your BT ID. The old dashboard has gone and is replaced by a mini dashboard which opens when you click the tray icon but at least it is working. There are BT Cloud apps available for PCs, Macs, and all major smartphones and tablets. Complete call management from your PC. There was no clue how to fix. iPhone/iPad. However on the iphone 6s the BT Cloud Phone App will not work - it will only work when the app screen is activate. There was no new dashboard nor any indication what if anything had replaced it. 2. (This can be found on the left-hand navigation bar for company administrators and on the top navigation bar for employees). Step 5: Run the installation file. The app has been uninstalled and re-installed 3 times now with exactly same the same result using the above instructions. when will this be fixed or can we go back to a working version? on ‎02-12-2020 ‎02-12-2020 I found a new almost indiscernible icon in the tray for BT cloud - it is not blue but a white cloud. Step 6: Find the headset listed under the available devices and tap to connect the two. 2. All worked OK on previous laptop and thought I was following the same steps. I am having exactly the same issues. on ‎01-12-2019 Attach a File to a Message in the BT Cloud Work Desktop App. for how long the Task manager showed 0 cpu but is now running at 61%! Set up BT Cloud on your PC or Mac. Step 3: Click Send now , or Send Later . If your events include BT Cloud Phone Meetings or conferences, the “Join” and “Dial-in” buttons will be shown on your events. If I'm busy can I prevent my phone from ringing? ‎29-12-2019 2) Selection uses an archaic directory browser. If you select Auto Backup then the BT Cloud app will automatically back up content when you add it to your device. Plus send and receive messages and faxes, review and forward voicemail messages, and more – all on your mobile. Situation since is that again the BT cloud desktop app (windows 10) is again asking for bt login and reverting straight to Yahoo mail page. Got exactly the same problem. I then tried calling BT but there are no options for you to speak to someone, in the end I called the cancelation number just so i could speak to someone. When I mentioned previous version it is no longer supported. • Keep your whole music library on BT Cloud. ‎01-12-2019 I have no icon displayed in the tool bar or any where else for that matter. 3. Some warning would have been great!!!!! Is there an easy way to redial my last number? 23h28. 20h44, on No indication of what had changed nor where things are in this new version. Desktop app. BT Cloud Voice Portal. The app will ask you for permission to back up each type of content. However right click on black cloud in system tray hidden icons and select Launch Cloud takes me to BT Cloud web page where after logging in I can view all files. Click the Settings (gear icon) at the bottom control pane 3. When clicked I got an error message that cloud sync could not proceed. Once you've selected some photos, you have several options: Share - Post the selected photos to Facebook or Twitter, or create a link you can give to friends or family. Work on the go with the app. I found a new almost indiscernible icon in the tray for BT cloud - it is not blue but a white cloud. Too many software companies do not have an independent tester group and expect their devs to test their own software developments. Step 4: Save the installer file to your Mac. Download and install the BT Cloud app from Google Play. The BT Cloud Phone Desktop App is compatible with Microsoft Windows 7, 8, 8.1, and 10; and Mac OS X 10.8 & above.

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