Contact BT Sitemap Terms of use Code of practice Privacy policy Accessibility services in BT Customer complaint code Often our free analytics tools can help you understand charges on your bill, showing what you have ordered, trends and bespoke reports. Your contact request has been sent, a specialist will be in touch via email soon. National numbers that cost BT customers up to 5p a minute to call. Payments and Billing. What is OneBillPlus and how does it differ from my current billing? But because BT charges in advance for our services, you'll see charges for both your old and new services on the bill - even though your old service has been cancelled. The first two characters should be letters. Numbers for special services where premium rate call charges are up to £1.50 a minute. Contact BT. If you still need help, please select the Raise a UK Billing Enquiry link at the top right of the page. If you have paid multiple invoices with one single payment it is even more vital that you supply correct remittance details in order that we can allocate the payments to the correct accounts. How can I change my Name or Billing Address? For information on how to set up a Direct Debit please go to http://www.bt.com/payments. Charges for all types of calls. Contact BT Business. I'm keen to view my BT OneBillPlus data online. 81 Newgate Street, London, EC1A 7AJ. About BT. http://stakeholders.ofcom.org.uk/telecoms/numbering/, I will pay by BACS - Please check the type of BT account you are paying and note the correct bank account details. Business Service (Telephone Service – Phone Calls and Lines. Â. Only the first 2 … I think I've been charged twice for a service. What are my options? Find out more. To find out more, click the link opposite. It's what we've always done and we're one of the best at it in the world. With BT Sport you can also fill your venue with 58 exclusive Premier League games, FA Cup matches, up to 80 live games from the Gallagher Premiership, boxing, MotoGP™ and much, much more. Answer: Get in touch. As a general guide, to avoid penalty charges you should aim to pay within 28 days of the date of the bill. The billing address in question has changed to my home address, but none the less it is still the wrong address. Is that possible? The National Numbering Plan is regulated by Ofcom. Find BT Centre in Durham, DH98. Direct Debit is BT’s preferred method of payment and is available for most types of bills. in your eShop back office, in "Settings" > "Basket settings" > "Registration", you can configure the fields for the different addresses (registration address, billing address, delivery address). Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT. Broadband & internetPhone line & servicesOffice phones & systemsEmail, computing & hostingMobile servicesBilling. You have had too many unsuccessful attempts to login. And, from the top of your bill-. Question: I'm keen to view my BT OneBillPlus data online. Card payments email: bt.business.direct.cm@bt.com. These charges usually, This charge is raised when a copy of the original invoice is requested from BT. I no longer wish to receive communications from BT. You'll be refunded what you paid in advance for your old service on the same bill that shows the advance charges for your new service. If the order has been completed you won't be able to change the delivery address - or redirect it - for security reasons. You'll see any call usage and network usage charges on the bill after you've used them. Some products, services and lines have a minimum contract. BT OnebillPlus: Payment Terms for your Onebill are governed by the content of the Onebill. For BACS, CHAPS and cheque payments follow the advice below for the type of bill you wish to pay: I've seen a telephone number that I don't recognize? You’ll also use it as part of your sign-in details. What Methods of Payment does BT accept? If you do not have access to BT Analyst Converge, you can register here. Unfortunately mistakes can sometimes happen. You may find the answer to your question here: Broadband order … Question: How can I change my Name or Billing Address? Customers on One Bill Plus who have registered for BT Analyst Converge can download copies of previous Invoices and bill data on line free of charge. Welcome to our Billing Enquiries Site for BT’s large business & public sector customers. BT’s payment terms vary across its many products and services, as detailed in our terms of agreement, which you can view here. If you have a query about your SPBE please contact our sales team on 0800 833 400 Option 2 * Statistics based on the BT Phone Book Consumer Study (May 2017 - … Please try after 20 minutes. Please update your browser to a later version by 30 October 2019, when we are discontinuing support. Call Customer Services on 0800 800 150 or 01793 596 931. If you are a user of BT Analyst Converge, our online application, you can analyse all aspects of your bill and may be able to find all the information you require (see links opposite). For security reasons, we will confirm the change with the current Billing owner according to our records. How long do I have to pay? For customers who do not have One Bill Plus, whose services are not included in a BT One Bill, or who cannot access BT Analyst Converge, please submit your request using the online Billing Enquiry form (link at the top of the page). You can now continue to a version of our site in your chosen language. BT makes a charge if payment is not Details can be found here: http://stakeholders.ofcom.org.uk/telecoms/numbering/. BT still offers a free directory entry Answer: To speak to a BT Wholesale or Openreach adviser directly please dial the number listed and choose the appropriate option. Account number. BT Analyst Converge is available to all UK Global Customers. I will pay by cheque - This information relates to all cheque payments. Recurring, A credit for any Services, Lines or Equipment which have been cancelled, ceased, terminated, This is the actual number connected to the service you have with BT. Useful links. National numbers that cost BT customers up to 10p a minute to call. Question: What Methods of Payment does BT accept? Question: Who do I contact if I have an enquiry about charges on my bill? An amendment to your invoice which will either credit or debit any standard BT charge. If you realise that you won't be available to accept delivery of an order, you can change the delivery address, PROVIDED the order has not been "completed" or shipped. I am an existing BT OneBillPlus Customer and want to change how I receive my bill data. How can I receive my bill data? This means that your bill includes rental charges for either the next month, or next three months - depending on how you pay your bill. Hey, there are no account numbers that start with A. Oh, you've entered a letter. These can include telephones, Charges for services, lines or equipment where you have not been billed for the. Question: I am an existing BT OneBillPlus Customer and want to change how I receive my bill data. You may be receiving reams of paper, which is not very green! Installation charge of BTN 1,375 will apply if the broadband service is provided over FTTB network. More information. Note: To use BT Analyst Converge, your products & service you buy from BT must be included onto One Bill Plus. Question: I am a new BT OneBillPlus Customer or am thinking about consolidating. Manage your services Email Manage your services BT Sport for business Find a local sales person Business forum BT for the home Performance results Free support for your business Broadband made promptly on invoices. Who do I contact if I have an enquiry about charges on my bill? If you still have an enquiry, please submit your request using the on line UK Billing Enquiry form (link at the top of the page). If you wish to inform BT Billing of a change of name or address, please submit your request using the on line UK Billing Address Change form (link at the top of the page). Another customer Gill I spoke to had an enquiry relating to BT Building Maintenance. More information. She found out the following: Dialling 141 before you dial a number means that your number will be withheld. BT Analyst Converge will allow you to view your data online analyse your bills and download copies without needing to speak with an advisor. Welcome to the new Billing Address Change form for BT’s large business & public sector customers. If you need to change the address to which one of your UK invoices is sent, please complete the form below and we will amend our records accordingly. Debit or by signing up accounts onto the BT Onebill. OneBillPlus is a service from BT that consolidates all your bills into a single invoice. I have been charged for equipment I no longer have. You can also choose how you would like your bills to be broken down, when you want to receive them, when your account is debited and what services you would like to consolidate. Welcome to the new Billing Address Change form for BT’s large business & public sector customers. Live chat – Available via the support page, live chat is much faster than a back-and-forth email conversation and less daunting for some than a phone call.Look for the box called “Chat online now” in the “Get in touch” section low on the page. Question: Do I need to tell you that I have paid my bill? All the phone numbers you need to buy something, deal with bills, fix faults and more. Correct Remittance means we can allocate your payments quickly and correctly. Contact us – we’re here to help. Yes, assuming you are a Global Customer. If you are unsure, please speak to your billing contact, account manager or complete your registration for our online application, BT Analyst Converge, and we’ll let you know. Get help for all your BT Business products and services. If you have submitted a payment without remittance advice, please provide all the necessary details as per your invoice by completing the on line billing enquiry form (link at the top of the page). National numbers that cost BT customers up to 4p a minute to call. Calls which have been dialled directly without any type of diversion or special routing involved. A new email scam, appearing to come from BT, targeting business customers is doing the rounds. You have previously registered interest in receiving communications from BT, Information provided will be treated in accordance with our. Trees and bushes were untidy at the local telephone exchange and she needed them cut back. Sorry, it looks like you’ve logged in using your online billing details. Answer: Location Independent Electronic Communications – typically VoIP services. Question: I've seen a telephone number that I don't recognize? Answer: Question: I have been charged for equipment I no longer have. BT Service Email Postal Address Customer service address BT Correspondence Centre, Providence Row, Durham, DH98 1BT Registered office address BT Group plc, BT Centre, 81 Newgate Street, London EC1A 7AJ Media address BT Newsroom, BT Centre, 81 Newgate Street, London, EC1A 7AJ If you receive a red reminder, your payment is already overdue and you risk a Late Payment Fee of £13.50 if you do not pay immediately. More information can be found at Answer: Please make sure you supply all relevant addressee or address details. This include 0800, 0845, 0870. Email Gavin Patterson (CEO) on gavin.e.patterson@bt.com. Installation charge of BTN 250 will apply if the modem is not bought from BT. As the exclusive home to UEFA Champions League and UEFA Europa League, and with live coverage from all European rugby union, BT Sport brings you more of the sport that matters throughout the week. If you've already registered to manage your account online, simply log in to BT Analyst Converge. Your account number will look like this. Is that possible? Billing Enquiries email: btbdenquiries@bt.com If you have paid your bill via Cheque, BACs or CHAPs, it is important that you also include with your payment the correct remittance advice. Click Before you Dig. When name changes occur, it is common to see that you've been refunded for the old product name and then charged the same price for the new product name. Answer: Please access the FAQs below relating to common billing enquiries. If you are, then we will set up an account on our Billing analytical tool BT Analyst Converge. Oops, you've entered a number. I am a new BT OneBillPlus Customer or am thinking about consolidating. Is that possible? The table below shows the major categories of numbers. BT Analyst Converge will allow you to view your data online analyse your bills and download copies without needing to speak with an advisor. Charges for a maintenance service that you rent from BT. Answer: Payment by this method can save you time as well as avoiding payment processing fees. Free online system for Republic of Ireland only. I've checked all of the above, and still think I've been charged twice? Where the mistake is a genuine error on our part we'll do our best to rectify the mistake quickly. When you change your telephone calling plan, product features, move services or renew your contract you may get a bill that's confusing or looks like you've been charged twice. How can I receive my bill data? In the latest example, the email is enticing you with details of a potential refund you are due, from your BT business account. I am a new BT OneBillPlus Customer or am thinking about consolidating. The problem is that the billing address cannot be changed by me on the My BT account as the address in question isn't registered with Royal Mail and therefore doesn't show up on the drop down list of properties, supplied by Royal Mail. Charges for equipment that you rent from BT. These include Local, National, International, Mobile, Charges for the connection of lines, services or equipment. Question: I don't understand the 'advanced line rental' on my bill. non-Internet. OneBillPlus is available to all customers who have five or more business accounts with business charges and all telephone lines contracted under the same name. The BT account number appears on all invoices and correspondence from BT. Read below to learn how to do this. Tools. If you’re looking to make a one off payment on your BT account then you can do so by clicking through to our make a payment page. Do I need to tell you that I have paid my bill? If BT does not receive payment by the due date, late payment interest charges may be applied. I don't understand the 'advanced line rental' on my bill. I'm keen to view my BT OneBillPlus data online. The charge, Discounts are usually in the form of a credit value. You can also pay over the counter at a bank if you have your bill counterfoil. For security reasons, we will confirm the change with the current Billing owner according to our records. You can now continue to a version of our site in your chosen language. This is often a one-off charge and, The BT Onebill is available to Business customers as a way of consolidating invoices onto one, A payment processing fee applies where an invoice is settled using non-automated payment. Who do I contact if I have an enquiry about charges on my bill? In most instances, Maintenance contract that operates during working hours (0800 - 1700 hrs Monday to, Timescale charges are raised to cover time spent by BT engineers repairing faults where, Maintenance contract that operates 24 Hours per day, 7 days a week including Bank and, Charges relating to the non-geographical suite of products. National non-geographic numbers with calls charged at or below rates for geographic numbers. Manage your online services. How can I change my Name or Billing Address? special phone book entries, such as highlighting an entry in Bold. Email Warren Buckly (Head of Customer Services) on warren.buckley@bt.com. You can avoid these charges by either signing up to Direct Charge for the late payment of a previous invoice. Business. I don't understand the 'advanced line rental' on my bill. Contact points for BT customers. Below you will find a general guide to the standard payment terms for some of our most popular services. BT Building and Exchange Maintenance. If you're being charged for equipment (such as a rented phone or ceased circuit), which you no longer have, please submit all details using the on line UK Billing Enquiry form (link at the top of the page). Inland Private Circuits: Payment should be made within 28 days of the date of BT’s bill. Can I get a copy of previous bills? I think I've been charged twice for a service. I have been charged for equipment I no longer have. National numbers for Internet for school services. If BT does not receive payment by the due date, late payment interest charges may be applied. What's our recommended payment method? At BT, we use the power of communications to make a better world. Cancellations. Search for Telecommunication Services near you on Yell. Filing history for BT GROUP PLC (04190816) People for BT GROUP PLC (04190816) More for BT GROUP PLC (04190816) Registered office address. Answer: This can also happen when BT renames or reprices our products and services. Charges for additional or special phone book entries. BT complaints contacts. Further information is available online at http://www.bt.com/payments. Do I need to tell you that I have paid my bill? Featurenet: Payment should be made within 30 days of the date of the bill. If you've already registered to manage your account online, simply log in to access BT Analyst Converge. Connect for as long as you like and save your mobile data for when you really need it. What are my options? Please update your browser to a later version by 30 October 2019, when we are discontinuing support. I am an existing BT OneBillPlus Customer and want to change how I receive my bill data. Plus live chat BT Business. BT provide Total Care, Charges for network services that you rent from BT. You have been temporarily locked out. Answer: 2 character followed by 8 numbers. Tweet BT UK. There is a National Numbering Plan in the UK that is designed to be easy to understand and consistent across the country. If you believe you have been charged for a product or service more than once, please submit your request using the on line UK Billing Enquiry form (link at the top of the page). For billing and account queries, please email customercare@btireland.ie. It is free of charge. Please help us protect our network and become a user of our Klicon system. on all phone services but for an additional charge, you can have extra phone book entries or Our main methods of payment are Direct Debit, BACS & CHAPS, online banking and via debit or credit card. Contact BT BusinessMoving premisesClose an account. If you need to change the address to which one of your UK invoices is sent, please complete the form below and we will amend our records accordingly. It is very important that you supply payment allocation details via your remittance and / or send the invoice counterfoil (s).

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